Data sync issues are rare in Sortly. But they may occur in very rare cases.
First please ensure that your device has internet access. If it does and you still have issues, please follow the step by step procedure below to fix or contact Sortly on the issues.
STEP 1: Please check when the sync completed last. Open the Account Tab and check "Last Synchronized" (shown in below screenshot). You can also press "Sync Now" to ensure that the data is synced.
If the app shows errors instead of last synchronized time, please go to step 4 to send us debug information.
STEP 2: In the Account Tab, Press "Settings & Diagnostics" > Tap "Full Sync" and wait for the full sync to finish. This should fix many of the sync issues automatically.
STEP 3: Press "Settings & Diagnostics" in Account Tab and Open "Cloud Activity". This will show all the latest activity in the cloud for your account (Shown below sample). Please ensure that your latest changes are uploaded to cloud.
STEP 4: If you still have issues, please send to our support team the debug information describing the issue. Open "More" tab > "Help & Support" > "Send Debug Information" > Press "Send".
Note: Please configure your iOS Email app to send emails in order to send the debug information.